RETURNS

What is your return policy?
      - General merchandise must be received within 30 days from the date you receive your order. For the full policy, visit our Returns and Exchanges page.

Can I exchange my order?
      - Exchanges can be processed in-store or you can return your item and purchase another.

How do I return my order?
      - Contact our Customer Care team at tobywolf.shop/index.php/contact and they will provide a RMA# as well as directions on how to return.

Can I cancel my order?
      - Contact our Customer Care team at tobywolf.shop/index.php/contact.

What do I do if my order is damaged?
      - Contact our Customer Care team at tobywolf.shop/index.php/contact.

I received the wrong item(s), what do I do?
      - Contact our Customer Care team at tobywolf.shop/index.php/contact.

How long does the returns process take?
      - Once we process the return, it can take 3-7 business days for your refund.

How soon will I receive my refund?
      - Once we have received and processed the return, it can take 3-7 business days.

My "refund is pending". How long does it take?
      - Please allow 3-7 business days for your refund to process fully.

What do I do if there is a duplicate charge on my account?
      - Contact customer care using tobywolf.shop/index.php/contact.

Can I receive store credit for items I return?
      - Yes, please indicate that during the RMA process.

Can I return an online purchase in store?
      - Yes, if the item is in resalable condition. Please make sure to bring any proof of purchase that you have.

What if I do not have a receipt or proof of purchase?
      - If the item(s) are in resalable condition, you will receive a gift card for future purchases. If you are part of the Tobywolf Community and used your NetId at time of purchase we can look up the transaction.

OUR ADDRESS:

21 Old Farm, Pitstone, Leighton Buzzard LU7 9RD United Kingdom